Refund & Cancellation Policy

This Refund & Cancellation Policy applies to the mobile application and website (the "Platform") operated by U Pay Digital India Private Limited ("Company", "we", "our", "us"). By using our services, you agree to this policy.

1. General Policy

All transactions conducted on the Platform for Recharge, Bill Payments, and Travel Bookings (Flight & Train Tickets) are subject to this Refund & Cancellation Policy. Refunds are processed in accordance with applicable laws, payment gateway rules, and service provider policies.

2. Recharge & Bill Payment Refunds

2.1 Successful Transactions

• Once a recharge or bill payment is successfully processed, it cannot be cancelled.
• No refunds will be issued for successful transactions.

2.2 Failed or Pending Transactions

• If the amount is debited but the recharge or bill payment fails or remains pending, the refund will be processed automatically.
• Refunds are generally credited back to the original payment method within 5–7 working days, subject to bank or payment gateway timelines.

3. Flight Ticket Cancellation & Refunds

• Flight ticket cancellations and refunds are governed by the airline’s fare rules and policies.
• Cancellation charges, if any, are deducted as per airline and service provider guidelines.
• Convenience fees charged by the Platform may be non-refundable unless stated otherwise.
• Refunds are typically processed within 7–14 working days after confirmation from the airline.

4. Train Ticket (IRCTC) Cancellation & Refunds

• Train ticket booking, cancellation, and refunds are subject to IRCTC rules and Indian Railways regulations.
• Refund timelines and deductions are governed entirely by IRCTC.
• The Platform is not responsible for delays caused by IRCTC or banking partners.

5. Partial Refunds

• Partial refunds may be applicable in cases such as partial cancellation, schedule changes, or service provider policies.
• Any applicable deductions will be clearly communicated to the user.

6. Refund Method

• Refunds are credited to the original mode of payment only.
• In certain cases, refunds may be processed to the user’s bank account after verification.

7. Fraud, Abuse & Chargebacks

• The Company reserves the right to withhold refunds in cases of suspected fraud, abuse, or violation of Terms & Conditions.
• Chargebacks initiated directly with banks or card issuers may result in account suspension.

8. User Responsibilities

• Users are responsible for entering correct details while making payments or bookings.
• The Company is not liable for losses caused due to incorrect information provided by the user.

9. Contact & Grievance Redressal

10. Policy Updates

U Pay Digital India Private Limited reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be published on the Platform.

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